Frequently Asked Question

Its inevitable, that eventually, you'll run into one issue or another while processing checks. These can be caused by a variey of reasons

and some of them will require that you put in a ticket. However, there are a number of issues that a really simple to fix if you know what

to do and how to identify them. Below we'll identify the most common issues and how to overcome them!

The issues we'll be covering include:

• Dual MICR Interpretation
• Multiple EFT Setup's found
• Unable to create new batches
• Extraction using OCR
• Check already exist

Dual MICR Interpretation:

The dual MICR Interpretation means that the CHECKscan is having a difficult time detecting what actual check number is. When confronted by this issue you will see a drop down that has two different possible check numbers within it. To resolve this you just have to select the correct check number from that box and then click on the orange orange save button in the lower right hand corner. At this point you'll be able to proceed as normal.

NOTE: Its suggested you reach out to IT with a ticket when you receive this error

Multiple EFT Setup Found:

This issue means that the CHECKscan software recognizes the check number from a past batch and needs to know if this new check should be associated with the previous person you associated it with or if the check belongs to a new person. Most often the check will belong to a new person.

Unable to make a New Batch:

While this issue can be caused by a few different things the most common cause of this is either from scanning on a new computer or moving the scanner to a different computer. To fix the problem ensure that the scanner is plugged in to the computer and powered on (there should be two cables coming out of the back of the scanner). Once your sure that is done simply click on the orange button that looks like a USB.

Once you click the button it will begin the connection process, which could take a couple of minutes so please be patient. On rare occasions this will not work (you will often see timeout messages at the bottom of the screen). If this happens please submit a helpdesk ticket to IT.

Extracted using OCR:

This error means the CHECKscanner wasn't able to read the check number, so its basically guessing what the numbers are based on the scanned image. What we have to do at this point is make sure the numbers it has in the "New MICR" fidl are correct. Once we've verified they are good to go we click on the Process button (its the orange "refresh" button), then click on save.

Check already Exist:

This error means that the tenants checks end in the same check number. Yardi wont allow two checks with the same numbers to exist at the same time, because of this the system will refuse to scan the check.

Fixing this is pretty simple but will requires IT to correct so you will need to put in a ticket. There is some information, however, that you need to provide on your end to make this happen. You need to provide the following info in your ticket:

• The check number
• The batch number the duplicate check resides in

Below is a screenshot of where you can gather this information (when scanning you'll notice a button flash orange in the checkscan system, clicking this will bring up the needed information).
NOTE: you need to provide the number for the OLD batch the check is in, not the new, current batch your working on. Additionally, pay attention to the 'Date' section as show below. If that date is very recent, you may have began scanning that check in another batch and simply never posted the batch.